Explore our comprehensive set of policies that ensure transparency, compliance, and protection for all our clients. Stay informed about our terms, regulatory guidelines, grievance redressal procedures, and investor rights.
We value your trust and are committed to resolving all concerns in a fair and timely manner. If you have any grievance or feedback regarding our services, you may follow the steps below:
If you are dissatisfied with any service, please first contact the Research Analyst department representative or consultant assigned to you. You may discuss your concerns directly with them. We will strive to resolve your issue within 7 to 10 working days on a best-effort basis.
You may also contact your assigned representative by calling +91 98834 55700 or by emailing us at skrishna.sk4@gmail.com.
If the issue remains unresolved, you may send your complaint in writing or by email to: skrishna.sk4@gmail.com.
We aim to respond and resolve all complaints within 7 to 10 working days. Once your concern is received, we will evaluate the issue and respond with a clear resolution.
If you are not satisfied with the response or resolution provided, you may escalate the matter to:
If your complaint remains unresolved for more than one month, you may escalate it to the regulator, the Securities and Exchange Board of India (SEBI) through the SCORES platform:
https://scores.sebi.gov.in
If the issue remains unresolved even on SCORES, you can initiate dispute resolution through SEBI's Online Dispute Resolution (ODR) portal:
https://smartodr.in/login
For any complaints, queries, or feedback regarding our services, please use the following contact information. We are committed to resolving all concerns ethically and promptly.
Designation | Contact Person | Address | Contact No. | Email ID | Working Hours |
---|---|---|---|---|---|
Customer Care | Krishna Pathak | RS-39/43, 5/3C Golden Park, Sankarpur West, Near Rabindranagar Co-operative, Durgapur, West Bengal – 713206 | +91 98834 55700 | wealthfino@gmail.com | 10:00 AM - 6:00 PM |
Head - Customer Care | Krishna Pathak | RS-39/43, 5/3C Golden Park, Sankarpur West, Near Rabindranagar Co-operative, Durgapur, West Bengal – 713206 | +91 98834 55700 | skrishna.sk4@gmail.com | 10:00 AM - 6:00 PM |
Compliance Officer | Krishna Pathak | RS-39/43, 5/3C Golden Park, Sankarpur West, Near Rabindranagar Co-operative, Durgapur, West Bengal – 713206 | +91 98834 55700 | wealthfino@gmail.com | 10:00 AM - 6:00 PM |
Chief Executive Officer (CEO) | Krishna Pathak | RS-39/43, 5/3C Golden Park, Sankarpur West, Near Rabindranagar Co-operative, Durgapur, West Bengal – 713206 | +91 98834 55700 | skrishna.sk4@gmail.com | 10:00 AM - 6:00 PM |
Principal Officer | Krishna Pathak | RS-39/43, 5/3C Golden Park, Sankarpur West, Near Rabindranagar Co-operative, Durgapur, West Bengal – 713206 | +91 98834 55700 | skrishna.sk4@gmail.com | 10:00 AM - 6:00 PM |